Sales & Operations Planner

Key responsibilities : 

Manage the entire sales cycle : 

• Applies administrative procedures for order processing in accordance with internal processes in order to contribute to the compliant execution of sales operations.
• Enters and tracks customer orders, ensuring the reliability and accuracy of the data entered in order to guarantee sales compliance.
• Manages customer claims and complaints related to orders entered and invoiced in order to build customer loyalty and ensure their satisfaction
• Prepare sales contracts in accordance with current templates and procedures to ensure contractual compliance.

Planning :

• Develop monthly procurement plans based on sales forecasts 
• Track and update purchase order availability dates in SAP to ensure reliable supply.
• Adjust plans according to changes in demand and constraints.
• Identify capacity or availability constraints, propose alternative scenarios for the S&OP process.
• Maintain and update SAP master data (SAP material extensions, MRP parameters, report generation, etc.).

Resupply , Import/ Export Responsibilities :

• Optimize replenishment mechanisms for all sites
• Strengthen inventory control and reliability
• Create and track purchase orders (PR → PO) through to receipt
• Record and track supplier non-conformities (Salesforce)
• Manage end-to-end import/export operations

Compliance with EHS standards and sustainable development :

• Applies product and operation traceability procedures to ensure compliance with quality standards and norms related to archiving and documentation. 
• Ensure compliance with ethical standards and fair practices with customers and partners in order to promote a positive image of the company and its practices.